Ceramics

All Tina Vidak ceramic items are handcrafted in Calgary, Canada. Each piece is made in small batches causing variations in form and finish to occur amongst each unique, handmade piece. Variations may include but are not limited to colour, glaze, texture, and size. Glaze variations can include but are not limited to: minor pinholes, glaze thickness and minor freckles/specks. Variations are not considered defects and will not be eligible for return or refund. All items are food safe and made with non-toxic materials unless stated otherwise. Items are dishwasher safe, though hand washing is recommended to properly care for your piece. All items are subject to longer production times due to the delicate and particular process in which they are created. All purchases are final sale. We do not accept returns, exchanges, or cancellations at this time. 

Shipping

  1. The buyer agrees that they are responsible for any duty, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs. 
  2. All orders shipped within Canada are sent via Canada Post. All International orders are sent via USPS.

  3. Processing time for all standard ready to ship orders is approximately 1-5 business days. 

  4. We cannot guarantee delivery times, however, you should receive your delivery within 2-7 working days from the shipment date within North America.

  5. If you would like a shipping time estimate for your purchase and you are outside of the regular destination countries, please contact us and we will give you a more precise shipping estimate and quote for your destination.

  6. Tina Vidak Ceramics is not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control. 

  7. Tracking info and insurance will be provided with every order, though the buyer assumes all responsibility once the order has left our premises.

  8. If a package is lost or stolen, a claim needs to be filed with the shipping service provider used and not with Tina Vidak Ceramics. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Tina Vidak Ceramics is not responsible and will not issue a refund or store credit. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. Tina Vidak Ceramics cannot be held responsible for late or missing deliveries. 

  9. In the unlikely event that an item is damaged during shipping, please send an email directly upon arrival to arrange a refund or replacement. All return shipping costs are at the expense of the buyer.

  10. Packages refused or returned will be subject to our restocking fee of 10% per item. As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources. The restocking fee contributes to processing orders and providing thoughtful, timely customer service.

  11. Refunds for damaged or broken items will not include the initial shipping cost of the original purchase.

Terms

  1. The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.
  2. In these terms and conditions, the expressions “we”, “us” and “our” are a reference to ‘Tina Vidak Ceramics'.

  3. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

  4. We will communicate acceptance of your offer after we receive confirmation of your payment being processed. We will send you an acknowledgement e-mail confirming acceptance of your order

  5. All prices stated on the website are in Canadian Dollar (CAD)

  6. Tina Vidak Ceramics does not accept returns. If there is a defect or problem with your order please contact us within 5 business days with photos and we will be happy to assist you.

  7. All sales are final. Exchanges and cancellations are not permitted. 

Buying from my studio means you are buying with intention and understanding of the handmade quality of my work. Due to this, no two items will be exactly alike.

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