Shop Policy

Shipping

All items will be packaged and shipped within 3-5 business days of the order date.

***Please note that I will no longer be combining orders. Ceramics are incredibly difficult to ship, and it is simply much safer (and often more affordable) to package items separately. Exceptions will only be made if you are purchasing two mugs.

Canada

All Canadian orders will be shipped via Canada Post and may take up to 7 business days (from the day it is dispatched) to arrive.

USA

All US orders will be shipped via USPS priority mail and may take 2-5 business days (from the day it is dispatched) to arrive.

International Orders

All international orders will be shipped vis USPS Asendia and may take on average 10 days (from the day it is dispatched) to arrive.


Customs + Import Fees

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

If you would like to contact me prior to making a purchase, then I can arrange an accurate shipping quote for you.

Returns + Exchanges

Damaged goods must be reported within 48 hours of delivery date in order for a refund to be issued.

Shipping cost will not be refunded.

A photo of the damage is required in order to process a refund.

Damages outside of the 48 hour window, or damages that are not a result of shipping issues will not be refunded.

As a small business owner and a one-woman show, I cannot accept returns for items you dislike, or items that do not meet your expectations. Accompanying the photos are the dimensions of each item to give buyers an idea of the size and structure of what they are purchasing.

Buying from my studio means you are buying with intention and understanding of the handmade quality of my work. Due to this, no two items will be exactly alike.